Reference

Know Where You Stand with ck43

These terms set out the rules that govern your account, your deposits via bKash, Nagad, or Rocket, and your access to the lobby. Availability depends on your local law and eligible regions — read this before you open an account.

Account RulesEligibility ConditionsPayment TermsData HandlingDispute Process
ck43 Know Where You Stand with ck43
CONTACT PATHS

Reach Us About Legal Queries

Live Chat Open the chat widget from any page in your account. Our support team handles legal and account queries directly — no need to send an email for urgent matters.
Email Support Send detailed legal requests, account closure notices, or data queries to our support address listed in your account settings under Help.
Account Dashboard Log in and go to Account Settings to submit a formal request, update your registered payment wallet, or flag a transaction dispute for review.
HOW WE HANDLE THIS

Account Security and Data Practices

Data We Hold

We store your registration details, wallet identifiers for bKash, Nagad, or Rocket, and transaction history. We do not sell your data to third parties outside of what is required for payment processing.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the footer of any page.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Data Retention and Requests

We retain account data for the period required under applicable law. To request a copy of your data or ask for deletion, contact us via the email address in your account settings.

Common Questions About These Terms

If something in the terms is unclear, these answers cover what players in Bangladesh ask most often. For anything not covered here, reach out via live chat or email.

Access depends on your local law and eligible regions. It is your responsibility to confirm that online gaming is permitted in your jurisdiction before opening an account with us.

You must meet the legal age requirement for online gaming in your jurisdiction. We verify eligibility during account registration and reserve the right to close accounts where this cannot be confirmed.

Log in, go to your account dashboard, and raise a dispute within the window shown in the payment section. Include your transaction reference and the amount — our team will review and respond.

Yes. Send a data access request to the support email listed in your account settings. We will respond within the timeframe required by applicable law and provide the data we hold on your account.

We post updates on this page and may notify you via your registered contact. Continuing to use the platform after a change is posted means you accept the updated terms.

Submit a closure request through your account dashboard or via email support. Any pending withdrawals to your Rocket, Nagad, or bKash wallet will be processed before the account is closed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.